SHIPPING & DELIVERY FAQs
1. Where is my product ship from?
Some products are shipped from Europe if it has "Poland Warehouse or DE Warehouse" in the end of products' name. All the other products are shipped from China.
2. How long will it take for my order to arrive?
It depends on the shipping method and warehouse.
Generally speaking, from Germany or Poland warehouse to the countries closely, it takes around 3-5 days, such as France, Belgium, Netherlands, Denmark, Romania, Bulgaria, Austria, Hungary, Czech, Slovakia etc. From Germany or Poland warehouse to other EU countries, it takes around 7 days, such as Portugal, Greece, UK, Ireland, Norway, Sweden, Finland etc.
And it takes around 7-10 days from China warehouse to Europe, North America, South East Asia and Oceania Countries. It takes around 15-20 days to South America, Middle East and Africa Countries.
3. When my order will be shipped out ?
Normally we will ship it out within 2- 3 days after order was processed, only when the products in high demand or out of stock will take more time.
4. Where can I find my order tracking number?
The tracking number will be updated on your order detail after shipping, just view your order you will find it. You can click the tracking number to check the position of this package. You will have 2-3 tracking numbers if your order was divided into 2-3 packages from different warehouse. Also you could download the shipping files such as commecial invoice and packing list.
TAXES & DUTIES FAQs
1. Who will pay the custom duties or taxes?
For the goods from Europe warehouse to EU countries, it's free of duties.
For the other deliveries, from China to all over world and from Poland warehouse to non-EU countries, it is paid by Receiver. Teevo is responsible for arranging the shipment of your order. However, it's your responsibility to pay any duties and taxes charged by customs in your country and prepare the required clearance documents.
What's more, customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may also be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID,EORI or VAT number.
2. Could you calculate how much custom charge will I pay in my country?
Sorry we can't calculate as different country has different custom policy. Many countries charge two kinds of tax when you import anything from overseas. These are (1) Sales Tax (VAT); (2) Import Duty. Usually these taxes are not very high, and the tax is calculated according to the value of the goods (+ shipping sometimes). On the other hand, many countries do not charge any tax on certain types of goods, or on small shipments. You are responsible for finding out the situation in your own country.
Note: To ensure the courier(e.g. DHL, UPS) can deliver your goods in shortest possible time after entering your country or customs union, the courier may pay the customs authority on your behalf for any duties and taxes that are due on the goods. Once the duties and taxes are fully repaid to the courier, the goods will be delivered to you.
ORDERING FAQs
1. How do I check my order status or view my order?
You will be able to check the status and details of your current and previous orders by visiting My Account > My Order after you log in.
2. I'm having trouble placing my order, what can I do?
If you are experiencing issues with your order, our Customer Service Team are here to help you. Please contact us at service-03@teevo.com
3. Can I change my order?
No, we currently do not allow you to make changes once an order has been placed at customer side,we suggest you contact us to confirm if it's possible do it or make a new order directly.we will ship all your latest orders together.
PRICING & PAYMENT FAQs
1. What is the price and currency?
USD and EUR can be choosed in the APP and website.
2. Which payment options are available?
We currently accept Credit Card, PayPal and Bank Transfer. We are working towards accepting more payment methods in future.
